Returns, Exchange & Refund Policy

At Miraura Jewels, every piece is carefully inspected and securely packed before dispatch. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund in accordance with the policy below.

1. Return & Exchange Eligibility

You may request a return or exchange within 48 hours of receiving your order.

To be eligible, the product must:

  • Be unused, unworn, and unaltered.

  • Have all original brand tags intact.

  • Be returned in its original jewellery box, packaging, and any complimentary items received with the order.

  • Successfully pass Miraura's Quality Check (QC) after it is received at our warehouse.

Returns or exchanges will not be accepted if:

  • The request is made after 48 hours of delivery.

  • The product shows signs of use, wear, scratches, alterations, or tampering.

  • Original tags or packaging are missing.

  • The product fails our Quality Check (QC).

2. Products Not Eligible for Return or Exchange

The following items cannot be returned or exchanged under any circumstances:

  • Customized jewellery

  • Personalised jewellery

  • Made-to-order products

  • Products manufactured, customised, or altered to specific customer requirements, including special sizes, Optional BIS Hallmarking & Certification, engraving, or similar custom orders, and hygiene-sensitive products such as toe rings, nose rings, nose pins, and similar personal-wear jewellery.

Please review your order carefully before placing it.

3. How to Request a Return or Exchange

To initiate a request, contact us within 48 hours of delivery.

Email: info@miraurajewels.com

WhatsApp: +91 86909 55549

Once your request is received, our team will:

  • Verify your eligibility.

  • Share the return instructions and pickup details (where serviceable).

  • Guide you through the return process.

4. Packaging Requirements

Before handing over your parcel to the courier, please ensure:

  • The jewellery is packed in its original jewellery box.

  • The original outer packaging is used whenever available.

  • The parcel is securely packed with adequate protective material to prevent transit damage.

Products received in an improperly packed condition may fail Quality Check (QC), and the return or exchange request may be declined.

5. Quality Check (QC)

Every returned product undergoes a mandatory Quality Check (QC) after reaching our warehouse.

During QC, we verify:

  • Product condition

  • Signs of use or wear

  • Alteration or tampering

  • Original tags

  • Original packaging

  • Overall eligibility for return or exchange

Only after successful QC approval will the return, exchange, or refund be processed.

If the product fails QC, the request will be rejected, and the product may be returned to you.

6. Exchange Policy

We allow one exchange per order, subject to the following conditions:

  • The exchange request must be raised within 48 hours of delivery.

  • The returned product must pass our Quality Check (QC).

  • Exchange is subject to product availability.

Ring Size Exchange

If only another size of the same ring is available, it may be exchanged.

If the required size is unavailable, you may choose another design from our collection.

Exchange to Another Design

You can exchange your jewellery for another product available on our website.

If the new product costs more, you must pay the price difference.

If the new product costs less, the balance amount will be refunded or adjusted as per the applicable refund policy.

Only one exchange is permitted for each order.

7. Courier Charges

The following courier charges apply to all approved returns and exchanges.

Request Courier Charges
Return Customer bears two-way courier charges
Exchange Customer bears two-way courier charges
Faulty Product (Verified) Miraura bears courier charges
Incorrect Product Received (Verified) Miraura bears courier charges

Two-way courier charges include both the original shipping cost and the return shipping cost.

8. Faulty or Incorrect Product

If you receive a faulty or incorrect product, please notify us within 24 hours of delivery.

To process your request, you must provide:

  • A complete, uncut unboxing video starting before the parcel is opened.

  • Clear photographs showing the issue.

These documents are mandatory for claim verification.

Once approved, we will arrange return pickup (where serviceable).

After the product is received and verified through our Quality Check (QC), you may choose either:

  • A refund, or

  • An exchange to another available product, subject to stock availability.

9. Order Cancellation

Cancellation by Customer

(a) Orders can be cancelled free of cost only before dispatch. A 24-hour cooling-off period is provided after order confirmation, during which you may cancel your order anytime before dispatch for a full refund.

(b) Once an order has been shipped or handed over to our delivery partner for dispatch, you may still request cancellation. In such cases, the applicable two-way shipping charges will be deducted from your refund.

Cancellation by Miraura

Miraura reserves the right to cancel an order before dispatch due to reasons including:

  • Product becoming unavailable

  • Shipping location being non-serviceable

  • Operational or logistics constraints

If an order is cancelled by Miraura, the applicable refund will be processed using the original payment method.

10. Refund Policy

Refunds are processed only after the returned product successfully passes our Quality Check (QC).

Prepaid Orders

Refunds will be credited to the original payment method used while placing the order.

You may also choose to receive the refund as a Miraura Store Voucher, valid for one year, instead of the original payment method.

The Store Voucher can be made fully transferable upon request.

Cash on Delivery (COD) Orders

Refunds for COD orders are issued only as a Miraura Store Voucher, valid for one year.

The voucher:

  • Can be used for any future purchase on our website.

  • Can be made fully transferable upon request.

  • Cannot be exchanged for cash or transferred to a bank account, UPI, card, or wallet.

11. Refund Timeline

Once your returned item successfully passes our Quality Check (QC), refunds for prepaid orders are generally processed within 7 business days. Refunds for Cash on Delivery (COD) orders are issued only as a Miraura Gift Voucher.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

12. Important Notes

  • Return and exchange requests must be raised within 48 hours of delivery.

  • Claims for faulty or incorrect products must be reported within 24 hours of delivery.

  • An uncut unboxing video is mandatory for all faulty or incorrect product claims.

  • Returns, exchanges, and refunds are subject to successful Quality Check (QC).

  • Miraura reserves the right to decline any request that does not comply with this policy.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, we're here to help.

Email: info@miraurajewels.com

WhatsApp: +91 86909 55549

Help Desk: Contact Us Page