Get Help with Damaged or Incorrect Deliveries
We take great care in packaging every order, but in the rare case that something arrives damaged or incorrect, we’re here to help.
To ensure smooth verification, we strongly advise recording a complete unboxing video the moment you open your parcel. This protects you and helps us validate any issue caused during transit or packaging.
How to Report an Issue
If you receive a damaged, incorrect, or incomplete product, please follow these steps:
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Raise a return request within 24 hours of delivery.
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Share a mandatory unboxing video and clear images of the issue.
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Our team will review your request and provide pickup instructions.
Once the product is received and inspected at our warehouse, you will be offered:
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A full refund as per our Refund Policy, or
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A replacement of the same product (subject to availability)
Your satisfaction is our priority, and we aim to resolve such cases promptly and fairly.