Purchase Cancellation Policy

1. Cancellation Before Shipment

Had a change of heart? Ordered by mistake? Or unsure about your Ring Size ? Relax—at Miraura, we’ve got you covered! We know that sometimes you need a little extra time to be sure of your selection.

  • 24-Hour Buffer: You can cancel your order for any reason within 24 hours of purchase. To give you this peace of mind, we only begin our shipment process after this 24-hour window has passed.

  • Full & Instant Refund: If you cancel within this 24-hour period, we will refund the entire amount to your original payment method.

  • Zero Fees: Absolutely no deductions or cancellation fees will be applied. You get every rupee back.

  • Prompt Action: We encourage you to reach out quickly so we can halt the dispatch and process your full refund immediately.

2. Cancellation After Shipment

If a cancellation request is made after your order has already been dispatched, the following terms apply:

  • Standard Refund Option: For refunds processed back to the original payment method, two-way courier charges (forward shipping + return shipping) will be deducted from the total amount. These deductions cover the logistics costs incurred for the delivery attempt and the safe return of the package.

  • Condition of Refund: The balance will be credited only after the product is returned to our facility and verified to be in its original, unworn condition with all packaging intact.

✨ The Miraura "Zero-Deduction" Benefit

We believe in making things easy for our community! If you are hesitant about paying shipping deductions, we offer a customer-friendly alternative:

  • 100% Value via Store Voucher: Choose to receive your refund as a Miraura Store Voucher, and we will waive all courier charges. You will receive the full value of your original purchase.

  • Future-Ready Shopping: Your voucher is valid for one year and can be used to shop for any of our 925 silver designs at www.miraurajewels.com.

  • Our Commitment: This "Zero-Deduction" gesture is our way of ensuring that even if a purchase doesn't work out today, you don't lose money on shipping fees.

For questions regarding custom orders or repairs, please visit our Warranty & Repair Policy."

 

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