Purchase Cancellation Policy

1. Cancellation Before Shipment

Had a change of heart? Ordered by mistake? Or still unsure about your Ring Size? Relax—at Miraura, we've got you covered! We know that sometimes you need a little extra time to be sure of your selection.

  • 24-Hour Buffer: You can cancel your order for any reason within 24 hours of purchase. To give you this peace of mind, we only begin our shipment process after this 24-hour window has passed.

  • Full & Instant Refund: If you cancel within this 24-hour period, we will refund the entire amount to your original payment method.

  • Zero Fees: Absolutely no deductions or cancellation fees will be applied. You get your every rupee back.

  • Prompt Action: We encourage you to reach out quickly to us via Whatsapp +918690955549. So we can halt the dispatch and process your full refund immediately. 



2. Cancellation After Shipment

If a cancellation request is made after your order has already been dispatched, the following terms apply:

  • Standard Refund Option: For refunds processed back to the original payment method, two-way courier charges (forward shipping + return shipping) will be deducted from the total amount. These deductions cover the logistics costs incurred for the delivery attempt and the safe return of the package.

  • Condition of Refund: The balance will be credited only after the product is returned to our facility and verified to be in its original, unworn condition with all packaging intact.

✨ The Miraura "Zero-Deduction" Benefit

We believe in making things easy for our community! If you are hesitant about paying shipping deductions, we offer a customer-friendly alternative:

  • 100% Value via Store Voucher: Choose to receive your refund as a Miraura Store Voucher, and we will waive all courier charges. You will receive the full value of your original purchase.

  • Future-Ready Shopping: Your voucher is valid for one year and can be used to shop for any of our 925 silver designs at www.miraurajewels.com.

  • Our Commitment: This "Zero-Deduction" gesture is our way of ensuring that even if a purchase doesn't work out today, you don't lose money on shipping fees. This voucher can be made fully transferable upon request.

For questions regarding custom orders or repairs, please visit our Warranty & Repair Policy.

 

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