Custom Order, Warranty, Cancellation & Repair Policy

This Custom Order Policy applies exclusively to our Kundan, Polki, CZ (Cubic Zirconia), Beaded, and Enamel Collections. Customisation services are available only for products within these collections and are subject to acceptance by Miraura Jewels.

1. Custom & Personalized Orders

Order Acceptance

Before accepting any custom request, we will confirm:

  • Feasibility

  • Production timeline

  • Final cost

If the design or requirements are not feasible, Miraura Jewels reserves the right to decline the order.

Payment

A minimum advance payment of 50% is required before production begins. The remaining 50% balance must be paid before dispatch.

Miraura Jewels will share photographs and videos of the finished product for your approval before shipping. Upon receiving your approval and the remaining 50% balance payment, we will dispatch your order.

If, after delivery, you notice a genuine manufacturing defect, it must be reported within 48 hours of delivery. Upon inspection and confirmation of the defect, Miraura Jewels will bear the cost of one return shipment only. Any additional shipping costs, if applicable, shall be borne by the customer.

Cancellation

Once the customer confirms the order and the advance payment is received, the order will remain cancellable for the next 24 hours. Miraura Jewels will begin processing the order only after this 24-hour period has elapsed. If the customer cancels the order within this period, the entire advance amount will be refunded.

Once order processing has commenced, the advance becomes non-refundable and any cancellation will be fully chargeable.

If the customer cancels the order after the 24-hour cancellation period, or refuses or fails to pay the remaining 50% balance at any time prior to dispatch after the order has been accepted and processed, Miraura Jewels shall be entitled to forfeit the entire advance amount received.

By paying the advance amount and authorising Miraura Jewels to proceed with the order, the customer expressly acknowledges, understands, and agrees to these terms and conditions.

Final Sale

All custom, personalised, made-to-order, or customer-requested BIS hallmarked products that have been processed and delivered are final sale and are not eligible for return, exchange, refund, or replacement.

Where technically feasible, requests for repair, restoration, repolishing, or minor adjustments may be handled diligently as an optional paid service, solely at the discretion of Miraura Jewels.

 

Optional BIS Hallmark Service

Miraura Jewels offers an Optional BIS Hallmark Service for all eligible 925 sterling silver jewellery from our store upon customer request. This service is available only for confirmed and fully paid orders prior to dispatch, subject to technical feasibility, and is carried out by a BIS-recognised Assaying & Hallmarking Centre in accordance with applicable BIS guidelines.

The applicable charges cover the actual hallmarking process and the official BIS Hallmark Certificate issued by the hallmarking centre, which generally includes the photograph of the jewellery, its verified purity, gross weight, our registered jeweller details, and other relevant hallmarking information. As this is an optional third-party verification service requested specifically for your order, these charges are not included in the product price and shall be payable separately.

Most Miraura jewellery is finished with premium surface treatments such as Rhodium, Gold, Rose Gold, or Oxidised plating, rather than being left in raw sterling silver. To verify the purity of the underlying 925 sterling silver, the hallmarking centre is required to expose a tiny portion of the base metal by carefully removing the surface finish at the testing point before conducting the purity test and applying the official BIS Hallmark together with our registered jeweller's mark.

Accordingly, a small testing mark together with the BIS Hallmark is an unavoidable and permanent part of every hallmarked jewellery piece. Depending on the jewellery's design and technical feasibility, these marks may either remain hidden in a less visible area or, in some cases, may remain visible. This is an inherent part of the official BIS Hallmarking process and shall not be treated as a manufacturing defect, product damage, or quality issue.

Both the BIS-recognised Assaying & Hallmarking Centre and Miraura Jewels will make every reasonable effort to position the testing point and BIS Hallmark in the least visible area wherever technically possible. However, the final placement depends upon the jewellery's design, construction, and the hallmarking centre's technical requirements.

If the hallmarking centre advises that the required testing is likely to noticeably affect the jewellery's appearance, Miraura Jewels will inform you before proceeding. The final decision to continue with the hallmarking process shall always rest with you. Once completed, the testing mark and BIS Hallmark are permanent and irreversible and cannot be altered, repaired, restored, or removed.

Once a product is sent for Optional BIS Hallmarking at your request, it shall be treated as a customised order. Accordingly, after the hallmarking process has commenced, the order cannot be cancelled, and the jewellery shall not be eligible for return, exchange, refund, replacement, or any claim based solely on the placement, visibility, or appearance of the testing mark or BIS Hallmark.

Miraura Jewels shall not be responsible or liable for any dissatisfaction arising solely from these aspects, as they are an inherent consequence of the official BIS Hallmarking process and do not constitute a manufacturing defect or damage.

 

2. Resizing Policy

Change of Mind / Wrong Size

Any cost arising from incorrect size selection or change of mind shall be borne by the customer.

Resizing

Miraura Jewels does not offer resizing services.

Customers are responsible for verifying and confirming their ring size before placing an order. Kindly refer to our Size Guide. Please note that we cannot guarantee the correct size based solely on remote guidance, as factors such as finger shape, ring width, and personal fit preference can affect how a piece fits. Our guidance will be based on the measurements provided by you, and the final responsibility for selecting the correct size rests solely with the customer.

Please note that ready-stock jewellery cannot be resized under any circumstances.

3. Product Warranty

Limited Warranty Coverage

Every Miraura Jewels piece undergoes careful quality inspection before dispatch. Our Limited Warranty covers manufacturing defects affecting the polish or finish of the jewellery only, provided such defects are reported within 48 hours of delivery.

The Limited Warranty does not cover tarnishing due to use, normal wear and tear, scratches, accidental damage, misuse, improper storage, exposure to perfumes, cosmetics, chemicals, moisture, sulphur, chlorine (including swimming pools), corrosion, stone loss caused by impact, or any damage arising after normal use.

Any manufacturing defect must be reported within 48 hours of delivery to be eligible for assessment under the Limited Warranty.

Voidance of Warranty

The Limited Warranty shall be deemed void if the jewellery has been misused, altered, repaired by an unauthorised person, intentionally damaged, or exposed to chemicals, perfumes, moisture, sulphur, chlorine, corrosive substances, or other conditions beyond normal manufacturing control. The warranty shall also be void in cases of accidental damage, improper storage, negligence, or normal wear and tear.

The Limited Warranty shall also be void if any manufacturing defect is reported after 48 hours of delivery.

4. Optional Repair & Restoration Service

As a gesture of customer support, Miraura Jewels may, at its sole discretion, offer paid repair, restoration, repolishing, or minor adjustment services for selected products, particularly Custom, Personalised, Made-to-Order, or Customer-Requested BIS Hallmarked Jewellery, where technically feasible.

This is not a standard after-sales service and shall not be construed as an obligation on the part of Miraura Jewels.

Availability of such services is subject to inspection, technical feasibility, availability of materials and components, and the condition of the jewellery at the time of assessment.

All applicable service charges, replacement material costs (if any), and two-way courier charges shall be borne by the customer.

Secure, tracked shipping should be used when sending jewellery for assessment or service. Risk of loss remains with the customer until the item is received by Miraura Jewels.

Disclaimer

Miraura Jewels reserves the absolute right to accept or decline any request for repair, restoration, repolishing, replacement, optional BIS Hallmark Service or warranty claim at its sole discretion.

Contact Us

Email: info@miraurajewels.com

WhatsApp: +91 86909 55549