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Whether you're choosing your first piece or need assistance after your purchase, our team is here to provide honest guidance, transparent information, and prompt support. We're happy to help with product enquiries, bespoke jewellery consultations, orders, shipping, returns, jewellery care, and more.

Every enquiry is answered by our team—not automated responses. Whether you need product guidance, sizing advice, live images or videos of a piece, or help after your purchase, we're committed to providing clear, honest, and timely assistance.

Customer Service

Our customer support team can assist with product recommendations, sizing, availability, custom jewellery enquiries, order updates, payments, shipping, returns, exchanges, store vouchers, and jewellery care.

Stay Connected

You can reach us by Email or WhatsApp for product advice, bespoke jewellery consultations, order assistance, after-sales support, or general business enquiries. We aim to respond as promptly as possible during business hours.

Business Information

Miraura Jewels is a Jaipur, Rajasthan based premium 925 sterling silver jewellery brand rooted in a six-generation Pansari family legacy in the gems and jewellery trade dating back to 1870. We believe every customer deserves authentic jewellery, transparent information, and honest service.

MSME Registered
BIS Hallmark Registered Jeweller
GST Registered Business
Life Member – Jaipur Jewellers Association
Life Member – Sarafa Traders Committee of Jaipur

How We Can Help

Product Enquiries & Recommendations
Live Image & Video Support
Bespoke & Custom Jewellery Consultations
Order Status & Delivery Updates
Shipping, Returns & Exchanges
Jewellery Care & Maintenance
Hallmark, Authenticity & Material Information
Corporate, Festive & Gifting Enquiries
General Business Enquiries

Helpful Resources

FAQs – Answers about authenticity, jewellery care, orders, shipping, returns, payments, and more.
About Us – Learn about our heritage, craftsmanship, business credentials, and philosophy.
Blog – Jewellery guides, styling inspiration, silver care, and buying advice.
Shipping Policy – Delivery timelines, shipping charges, and dispatch information.
Return Policy – Return eligibility, exchange guidelines, and refund information.

Customer Support Hours

Monday – Saturday 10:00 AM – 8:00 PM IST

Sunday 11:00 AM – 6:30 PM IST

Contact Details

Email info@miraurajewels.com

WhatsApp +91 86909 55549

At Miraura Jewels, we believe every question deserves an honest answer. Whether you're choosing your first piece or seeking support after your purchase, we're here to provide clear guidance, transparent information, and responsive service.

We offer Cash on Delivery (COD) for orders up to ₹3,000 across eligible serviceable locations in India. COD availability depends on your delivery PIN code and the courier partner servicing your location. By selecting Cash on Delivery (COD) at checkout, you agree to the following terms and conditions:

1. Order Eligibility & Limits

Maximum Order Value: Cash on Delivery is applicable only for orders with a total value up to ₹3,000.

COD Availability: Cash on Delivery (COD) is offered at the sole discretion of Miraura Jewels and will not be available for certain products, or PIN codes identified as high-risk by us or our delivery partners, certain order values, some customer accounts, or during promotional periods.

Disclaimer: Miraura Jewels reserves the right, at its sole discretion, to refuse, suspend, verify further, or cancel any Cash on Delivery (COD) order where deemed necessary, including but not limited to suspected fraud, misuse of the COD facility, unsuccessful verification, inaccurate customer information, repeated delivery refusals, operational limitations, or any other legitimate business reason.

2. Order Verification

To ensure a smooth delivery, all COD orders will be verified. Our team will contact you via WhatsApp, Email, or Phone Call to reconfirm your address, pin code, email, mobile number, shipment details and payment mode. Your order will be processed and dispatched only after this verification is complete. In certain cases, we may also request a valid government-issued photo ID for additional verification.

If your order cannot be verified or we find any discrepancy, suspicious or dubious activity, incorrect or misleading information, we reserve the right to cancel the order without prior notice.

Verification Timeline: If we are unable to verify your order within 24 hours of it being placed due to unsuccessful contact or non-response, the order may be cancelled automatically.

Inventory Reservation: Products ordered under Cash on Delivery (COD) are reserved only until the verification process is successfully completed. Miraura Jewels reserves the right to cancel unverified COD orders and release the reserved inventory for sale without prior notice.

Shipment Timeline: Estimated dispatch and delivery timelines commence only after successful order verification.

3. Policy Exclusions

Discount codes, promotional coupons, and special offers are not applicable to orders placed using the Cash on Delivery (COD) payment option. These benefits are available exclusively on prepaid orders.

If you select Cash on Delivery (COD) at checkout, this restriction will also be clearly displayed before you place your order. If you wish to avail discounts or promotional offers, you can simply switch your payment method to a prepaid option during checkout.

4. Delivery Guidelines

Payment: Please pay the exact order total in cash to the delivery agent upon receipt of your parcel.

Inspection: Please inspect the outer packaging carefully before making payment or accepting delivery. If the parcel appears torn, damaged, tampered with, or opened, kindly refuse delivery and inform us immediately with clear photos and videos before the delivery executive leaves your premises. Once a damaged or tampered parcel is accepted by you, Miraura Jewels will not be responsible for any related claims.

Delivery Address: Customers are responsible for providing complete and accurate delivery information, including the full delivery address, PIN code, nearby landmark, locality/area, city, district, tehsil (where applicable), and state. Miraura Jewels shall not be responsible for delays, failed deliveries, or additional courier charges arising from incorrect or incomplete address details.

5. Cancellations & Refunds

Cancellation Timing: Cash on Delivery (COD) orders may be cancelled free of charge before dispatch. Once a COD order has been shipped, it cannot be cancelled. If a customer refuses to accept or cancels a COD shipment after dispatch, Miraura Jewels reserves the right to decline future COD orders from that customer and may require prepaid payment for all future purchases.

Refund Method - Miraura Gift Vouchers: We do not give cash refunds, bank deposits, or bank, upi, card transfers for COD purchase. In the event of a return, the refund amount will be issued as a Miraura Gift Voucher only, valid for one year & can be used only for any future purchase on our website only. This voucher can be made fully transferable upon request.

Return Eligibility: All return requests for Cash on Delivery (COD) orders shall remain subject to Miraura Jewels' Returns & Refund Policy.

Failed Deliveries: Our delivery partners will make delivery attempts in accordance with their own delivery policies and procedures. Miraura Jewels has no control over the number or timing of these delivery attempts. A delivery attempt will be considered unsuccessful if the customer is unavailable, refuses delivery, provides an incorrect or incomplete address, cannot be contacted, or otherwise prevents successful delivery. If the parcel remains undelivered after the courier's permitted delivery attempts, the order will be cancelled and returned to our facility.

6. Your Agreement

Disclaimer - By selecting Cash on Delivery (COD) at checkout, you confirm that you have read, understood, and agreed to this Cash on Delivery Policy as well as our other applicable website policies. Any disputes shall be governed by the laws applicable in India (Jaipur's Jurisdiction).

7. Force Majeure

Miraura Jewels shall not be held liable for any delay or failure in processing or delivering Cash on Delivery (COD) orders due to circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather conditions, strikes, transportation disruptions, government restrictions, pandemics, or other force majeure events.

Need assistance?

Contact our support team at +91 86909 55549 or info@miraurajewels.com

Let customers speak for us

from 33 reviews

I bought a pair of earrings from Miraura, and I absolutely loved them! The quality is amazing, the finish is beautiful, and they look exactly as shown. They feel premium, are comfortable to wear, and arrived in lovely packaging. I’m really happy with my purchase and would definitely shop from them again. Highly recommend!

Lavanya Ghiya

07/07/2026

Miraura Jewels

I have bought many products from Miraura Jewels and have officially become a regular customer! Their 925 silver jewelry collection is absolutely stunning and the purity is unmatched. Whether you are looking for an elegant everyday piece or the perfect gift for an occasion, this silver jewelry brand is the absolute best destination. Highly recommend shopping from miraura!

Jyoti Agrawal

05/23/2026

I bought pair of earrings from them it’s pretty good

Aakansha Batwara

04/12/2026

Amazing jewellery and design

Gaurav Agarwal

Such a unique designs, love it!

ratnima Sharma

03/24/2026

The collection here is one of its kind and truly mesmerising. I have using their jewellery in every day use and the quality is so good. It is anti tarnish and made to perfection. Love it! Highly recommended!!

Aishwarya Badaya

Absolutely loved my experience with Miraura Jewels! The craftsmanship is exquisite and every piece feels luxurious and thoughtfully designed. The attention to detail is outstanding, and the quality truly speaks for itself. Customer service was smooth and professional as well. Highly recommended if you’re looking for timeless and elegant jewelry!

Tejas Khandelwal

Stunning pieces of jewellery - and great quality!

Bhavya Pansari

MIRAURA ,a perfect place to buy silver jewellery with beautiful designs and quality. I purchased a neckpiece from them and I am fully satisfied with their product. Definitely love to visit them again.

Manisha Daga

02/15/2026

Good designs..

Sudeep Vijay

02/09/2026

Such wonderful and unique jewellery... My first choice

gunjan nagar

02/08/2026

Very nice designs 🤩

Kanak Daga

02/07/2026

Absolutely loved the carefully curated collection they have. I completed all my wedding shopping here, and every single piece stood out. The quality, designs, and attention to detail are excellent. I received so many compliments, and everyone asked where I bought everything from. If you’re looking for something elegant, unique, and worth every penny, this is definitely the place to shop.

Bhanu Yadav

Love the stuff, the craft and the finishing. The designs are unique and fresh, quality is quite good.

Jitendra

Nice Silver Jewellery, Bought Cufflinks from them. They have great collection of men's accessories in silver.

Lokesh khandelwal