Authenticity, Hallmarking, and Policies: The Miraura Jewels Buyer’s Guide

Buying 925 Silver jewelry is more than just a purchase; it is an investment in elegance, craftsmanship, and heritage. At Miraura Jewels, we believe that trust is the foundation of every beautiful piece we create.

To ensure your experience with our Jaipur-crafted jewelry is as seamless as possible, we’ve put together this essential guide on everything you need to know before placing your order.

1. A Legacy You Can Trust

When you shop with Miraura, you are partaking in a story that spans over a century.

• Six Generations of Artistry: Owned by the renowned Pansari Gems and Jewellery (est. 1989), Miraura is a startup by Mr. Ratnesh Pansari, continuing  Pansari family legacy that dates back to 1870 in Gemstones & Jewellery of Jaipur.

• Industry Excellence: We are a Registered MSME firm and take pride in being Life Members of the Jaipur Jewellers Association and the Sarafa Traders Committee of Jaipur.

• Guaranteed Purity: Every piece is crafted in 925 Sterling Silver and carries the "925" authenticity stamp. We hold a BIS Hallmark License, ensuring our jewelry meets the highest national standards.

2. Transparent Payment & Shipping

We believe in straightforward policies that protect both the craft and the customer.

• Flexible Payments: We offer Cash on Delivery (COD) for orders up to ₹3,000. For orders above ₹3,000, we require 100% upfront payment via our secure Razorpay gateway to ensure the safety of high-value shipments.

• Free Domestic Shipping: Enjoy FREE shipping within India on all orders of ₹1,000 and above.

• Global Reach: We ship worldwide! Please note that for international orders, customers are responsible for shipping fees and any local customs duties or taxes.

3. Our Customer-First Cancellation Policy

Changed your mind? Ordered the wrong size? Don’t worry!

• The 24-Hour Grace Period: Cancel any customised order or stock purchase within 24 hours for a 100% full refund—no questions asked and no fees deducted.

• Post-Dispatch Flexibility: If your order has already shipped after 24-Hour grace period, you can still cancel. While standard refunds involve a deduction for two-way shipping, we offer a "Zero-Deduction" Store Voucher option, allowing you to keep 100% of your money for future shopping.

4. Easy Returns: The 48-Hour Rule

To maintain strict hygiene and quality standards, we follow a simple 48-hour return window.

• Reporting: Any return or exchange request must be made within 48 hours of delivery.

• The Unboxing Video: To protect your purchase, a continuous, unedited unboxing video (showing the seal being broken) is mandatory for any claims regarding damage or missing items.

• Smooth Resolutions: For general returns (like size or style preference), two-way shipping is borne by the customer. However, you can save this cost by opting for a Miraura Store Voucher instead of a bank refund!

5. Custom Creations & Care

• Bespoke Jewelry: Want something unique? Custom orders require a 50% advance to start. Because these are made specifically for you, they are considered Final Sale.

• Know Your Size: We do not offer resizing for rings, bangles, or bracelets. We highly recommend checking our [Ring Size Guide] before ordering to ensure the perfect fit.

• Our Warranty: We provide a limited warranty on polish (T&C apply). While we are happy to assist with repairs for stone loss or mishandling, these services are chargeable.

6. Fast & Fair Refunds

Once your item passes a Quality Check at our Jaipur facility:

• Prepaid Orders: Refunds are sent to your original payment method within 7–10 business days.

• COD Orders: To keep the process quick and secure, COD refunds are issued as Miraura Store Vouchers only. (valid for one year).

Let’s Stay Connected!

Looking for the perfect gift? Explore our curated silver collection and enjoy a seamless shopping experience. With our updated, flexible return policy and store voucher options, finding your next favorite piece is easier than ever.

• Chat with us: +918690955549

• Follow the Sparkle: @miraurajewels

• Support: info@miraurajewels.com

• Explore: MirauraJewels.com